At Galenartisan, we strive to provide fast, reliable shipping for all of our customers. We want to ensure your kitchen products arrive safely and on time. Below are the details of our shipping policy.
Shipping Rates
We offer a flat shipping fee of $4.85 on all orders, no matter the size.
Free Shipping
We are pleased to offer free shipping on orders over $50 (after any applicable discounts are applied).
Order Processing
Once your order is placed, please allow 1-2 business days for order processing. Orders are processed and shipped during business hours from Monday to Friday. We do not ship on weekends or public holidays.
Shipping Methods
We use reliable carriers such as USPS, UPS, and DHL to deliver your order. Shipping times may vary based on your location, but typically you can expect your order to arrive within 5-7 business days from the shipping date.
International Shipping
Currently, we only ship within the United States. If you are located outside of the U.S., please contact us at service@galenartisan.com for further assistance with international shipping inquiries.
Shipping Delays
While we strive to deliver all orders on time, please note that shipping times may be affected by circumstances beyond our control, such as severe weather, public holidays, or carrier delays. We are not responsible for delays caused by third-party carriers.
Lost or Damaged Items
If your order arrives damaged or is lost during transit, please contact us immediately at service@galenartisan.com. We will work with you to resolve the issue and ensure that your products are either replaced or refunded, depending on the situation.
Incorrect Shipping Information
Please ensure that the shipping address provided is correct. We cannot be responsible for packages that are delivered to an incorrect address due to a mistake made during checkout. If you notice any issues with your shipping information after placing your order, please contact us as soon as possible.
If you have any questions or need more information regarding shipping, feel free to reach out to us at service@galenartisan.com.